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April SPIN Meeting: Creating Magic Moments Of Customer Service

Date: April 26, 2021

Time: 3:00 - 5:00 pm

Location: Zoom Meeting

Amy's Presentation

April 2021 Certificate of Attendance
Download DOC • 32KB

Topic: Creating Magic Moments Of Customer Service, integrating your value into your organization

Presentation objectives:

  1. Define excellent customer service

  2. Identify your mission and values

  3. Explore opportunities for "Magic Moments"

Speaker: Amy Schmidt, Retirement Connection. Amy has worked in the Retirement Industry since 1997. Now, as President & COO for Retirement Connection, a marketing company for organizations that serve the 50 & better demographic, Amy works exclusively with clients in the retirement industry in regards to branding, marketing, and development. Important information about CEU Credits: Oregon Health Authority no longer pre-approves CEU’s. Go to to determine if this presentation will count towards annual CEU requirement for Nursing and Residential Care administrators.

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